You can test this by using by pinging to see if the machine that has the scanner installed on it can see the IP address you are not discovering.ĭevice is discovered but dropped (it can be found in the dropped devices list). The device is not on the same subnet or network that the scanner is reaching out on. This will present you with the option to pick a scanner, method, and IP address to test the credential on.ĭevices are not reachable. You can test your credentials by clicking on the Test button on each credential page. ![]() Make sure you apply credentials to the connection so it has permission to ask the router or device for information. If not, they are likely being blocked by your organization: Make sure you reach (ping) the following websites as described in the agent installation documentation. SWSD needs enough information (hostname and mac address or serial number) to create an asset and if it doesn’t get enough, it drops the asset from being created. I installed the scanner and set up a connection but I am not getting any devices.Ī couple things can cause this issue. Learn more today at SolarWinds Service Desk ( SWSD) Discovery obstacles and troubleshooting steps I am only getting IP addresses or getting no devices.Ĭheck that you have applied credentials to your connection. Our solutions are rooted in our deep connection to our user base, which interacts in our THWACK online community to solve problems, share technology and best practices, and directly participate in our product development process. Regardless of where the IT asset or user sits, SolarWinds delivers market-leading products that are easy to find, buy, use, maintain, and scale while providing the power to address all key areas of the infrastructure from on-premises to the cloud. We strive to eliminate the complexity our customers have been forced to accept from traditional enterprise software vendors. SolarWinds products are designed to solve the problems government IT professionals face every day and eliminate complexity from every IT process imaginable. civilian agency, DoD branch, and intelligence agency. ![]() SolarWinds provides powerful and affordable IT management software to government agencies worldwide, including the U.K.’s National Health Service, European Parliament, NATO, Ministry Of Health-Turkey, and nearly every U.S. Our solutions are rooted in our deep connection to our user base, which interacts in our THWACK® online community to solve problems, share technology and best practices, and directly participate in our product devel-opment process. This focus and commitment to excellence in end-to-end hybrid IT performance management has established SolarWinds as the worldwide leader in both network management software and MSP solutions, and is driving similar growth across the full spectrum of IT management software. ![]() Regardless of where the IT asset or user sits, SolarWinds delivers products that are easy to find, buy, use, maintain, and scale while providing the power to address key areas of the infrastructure from on-premises to the cloud. IT, MSP, and DevOps professionals, and strive to eliminate the complexity that our customers have been forced to accept from traditional enterprise software vendors. We are committed to focusing exclusively on SolarWinds (NYSE:SWI) provides powerful and affordable IT management software to customers worldwide, from Fortune 500® enterprises to small businesses, managed service providers (MSPs), government agencies, and educational institutions.
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